Can we process in real-time without using the APIs?
No, to receive a real-time response, integration with our APIs is necessary.
How long does it take to receive the pixel after we provide the endpoint URL?
It can take up to 5 business days to create the pixel and account.
What inputs can we send to match?
- PII – we require first name, last name, address, and zip code. You can also include city and state. The more pieces of information provided, the better the match.
- Email (text email)
- Phone
- MD5
- Audience Acuity ID
Once we load our file into our SFTP, how long does it take to get a batch file back once we load it to our SFTP?
While our Service Level Agreement (SLA) is set at 48 hours, it’s worth mentioning that most files are typically processed and returned on the same day.
Are the records returned NCOA’d?
All appended Audience Acuity postal information undergoes NCOA (National Change of Address) processing.
How many emails will you return?
We offer up to 3 ranked emails in order of confidence. For batch-processed files, we conduct email validation on all email addresses.
Didn’t find the answer you were looking for?
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